Refund policy

We want you to Unwrap Happiness with every Zulees purchase. If something isn't right, we're here to help.

Online Returns

Online purchases may be returned within 30 days of the purchase date. After 30 days, we are unable to offer a refund or exchange.

To be eligible for a return, merchandise must be:

  • Unused and in its original condition
  • In the original packaging with tags, when applicable
  • Accompanied by a receipt or proof of purchase

Items that are damaged, altered, missing parts, or not in their original condition for reasons not due to an error by Zulees may not be eligible for a full refund.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Sale and clearance merchandise
  • Personalized or engraved items
  • Custom-ordered merchandise

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original form of payment. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

If you have not received an approved refund after a reasonable processing period, please contact us at shop@zulees.com.

Exchanges

Eligible merchandise may be exchanged within the 30-day return period, subject to product availability. Personalized, custom, sale, and clearance merchandise is not eligible for exchange unless the item is defective or there was an error with your order.

Return Shipping

Please mail eligible returns to:

Zulees Returns
1701 Northpark Dr. #8
Kingwood, Texas 77339

Customers are responsible for return shipping costs unless the return is due to an error by Zulees or the merchandise arrived damaged or defective. Original and return shipping charges are non-refundable.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Zulees cannot guarantee receipt of returned merchandise without tracking.

Need Help?

Have a question about a return or exchange? Contact us at shop@zulees.com and our team will be happy to assist you.